So why was the front stem not on straight and the tyres only inflated to 30psi, when they should have been at least 60psi? Did it include checking spoke tension, I asked (as they are machine-built wheels)? 'We look to see if the wheel is wonky' was the reply.
Having said that, the price was fantastic (and they knocked an extra £150 off the sale price without a quibble) and the advice on buying a new light was good too (the salesman even told me not to replace my existing rear light). I would have to say that the quality of advice given by other staff was pretty poor (one even claimed not to know anything about lights!).
They also offer an excellent price match service which means that even if you find the item cheaper in the seven days after you've bought it they will refund the difference.
So good value, but don't expect to get the same service as a proper local shop (although they can also be very grumpy and stuck in their ways).
So overall rating: 7.5/10